Why Do SE Fail So Hard At Customer Service?
why do SE fail so hard at customer service?
I'll just make a private server host for a small fee. Then we will continue to keep our hopes alive that the end will never come!
Fact of the matter is, regardless of whether it was IRL or online, something precious was taken away without the person's consent. The principle of that remains, whether it was a hacked account, or someone breaking into your house and taking your TV or whatever.
Fact of the matter is, the person gave their consent and allowed SE to roll their character back. >.>
I'd get pissed losing something that I spent my time on.. whether its rl or in game >.>b
Tbest said:
Fact of the matter is, the person gave their consent and allowed SE to roll their character back. >.>
So it's perfectly acceptable to tolerate poor service?
Would you just nod your head and fork over the cash from a mechanic that blatantly sabotaged your vehicle with more problems after fixing your initial issue so you have to come back and pay more?
He's *** trolling. You're just keeping him busy at work. Just ignore him.
[+]
lol... Your analogy fails. They did exactly what he asked them to.
If I take my car in for an oil change and specify I want 4.5 quarts of Quaker State 10W-30 oil with the Fram oil filter made for my car and the mechanic doesn't do that then it's on him.
If I just say I want an oil change and he uses some off-brand oil/filter when I wanted Quaker State/Fram, but I didn't specify it... Then that's MY fault, not his.
Hey! That's mean... I need to be entertained while bored!
If I take my car in for an oil change and specify I want 4.5 quarts of Quaker State 10W-30 oil with the Fram oil filter made for my car and the mechanic doesn't do that then it's on him.
If I just say I want an oil change and he uses some off-brand oil/filter when I wanted Quaker State/Fram, but I didn't specify it... Then that's MY fault, not his.
Aurilius said:
He's *** trolling. You're just keeping him busy at work. Just ignore him.
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wow! our lucky. i usually see about 3 hrs of it first
Im rly glad that ive never had to deal with SE on any issue and when AION comes out ill delete my account and jump over there. The yrs spent playing this game, i couldnt imagine losing like that but i would surely quit if that happened.
Tbest = moron......go support sumthin else HELP I AM TRAPPED IN 2006 PLEASE SEND A TIME MACHINE elsewhere
Tbest = moron......go support sumthin else HELP I AM TRAPPED IN 2006 PLEASE SEND A TIME MACHINE elsewhere
Synful said:
Im rly glad that ive never had to deal with SE on any issue and when AION comes out ill delete my account and jump over there. The yrs spent playing this game, i couldnt imagine losing like that but i would surely quit if that happened.
Tbest = moron......go support sumthin else HELP I AM TRAPPED IN 2006 PLEASE SEND A TIME MACHINE elsewhere
Tbest = moron......go support sumthin else HELP I AM TRAPPED IN 2006 PLEASE SEND A TIME MACHINE elsewhere
ok, so basically i just ended the Live chat with SE, they just told me what i already knew, they do not help a ***, i gave all my info and they say that info is confidentially, and they can not give me any info on my account status, dont know if im banned yet, but i dont want to pay for the next moth while they review my actions on this account
Hope SE know where to put this in:
Hope SE know where to put this in:
Good. Needs more Fenrir bannings.
ur welcome to find the place to put that finger too
so yeah, now the FBI has you on their watch list for possible terrorist connections
lolfenrir.
See the problem is everyone complains but ur all still playing. SE is still making money so why should they care if ur gonna keep paying them to do it. Untill the complaints start costing them money nothing will change. They will learn when ff14 comes out cause whos gonna want to pay for the same bs, i know alot of ppl that wont, espically if u cant transfer anything over.
Yeah it's a double edged sword. We tolerate piss poor service just for the sake of being able to continue playing.
Yea.. I've been playin a little over 4 years now, if you recall a HUGE number of players had been hacked and had to use GDR (Inside job theory out there too). Anywho a month or so after I had use GDR, the same thing happens again. Now not only did they take all my sellables, but they dropped all the EX items that were on my Chary. I sent SE their noterized letter and what not to get my account back, I said I'm aware theres this BS rule you can only do 1 Game Data recovey, even after SE knows the accounts were hacked. So I said just give me my EX items back is all I ask. They say "We cannot you had to have called for a item restore within 7 days of the account being compromised. So its my fault SE took 3 months to get me my account back ? No... its niether my fault they're security system is so pathetic they allowed thousands of players to loose their stuff. Yes it is just a game, but also we pay Real life money to play it. And we spend hours on end doing so. And for some one like me to loose about everything I've earned over a 4 years time I find it very unfair too... now... the question is... what can we do about this?
Zangada said:
See the problem is everyone complains but ur all still playing. SE is still making money so why should they care if ur gonna keep paying them to do it. Untill the complaints start costing them money nothing will change. They will learn when ff14 comes out cause whos gonna want to pay for the same bs, i know alot of ppl that wont, espically if u cant transfer anything over.
And, that guy that got his character screwed up isn't playing anymore. But... $13 isn't a big dent in the cashflow.
@ Izey: Nothing! SE retains all rights to 'your' character.
Zangada said:
See the problem is everyone complains but ur all still playing. SE is still making money so why should they care if ur gonna keep paying them to do it. Untill the complaints start costing them money nothing will change. .
It costs money, less people are tempted to join when they read about current players complaining. I, myself, do not advise my friends looking for a MMO to join FF XI.
Typical answer : why do you play then ? Well like most of people here, been playing for several years, once you made a MMO your "own place" you just don't want to leave it, even if the customer service shitty, even if released expansion starts to suck more and more, even if we get stupid update etc...
"No sir, it's clearly not our problem, it's definitely your internet service provider haxing us"
Yeah... That sounds like an OEM issue.... Sorry...
Tbest said:
Zangada said:
See the problem is everyone complains but ur all still playing. SE is still making money so why should they care if ur gonna keep paying them to do it. Untill the complaints start costing them money nothing will change. They will learn when ff14 comes out cause whos gonna want to pay for the same bs, i know alot of ppl that wont, espically if u cant transfer anything over.
And, that guy that got his character screwed up isn't playing anymore. But... $13 isn't a big dent in the cashflow.
@ Izey: Nothing! SE retains all rights to 'your' character.
you think our complains are pathetic
but your replys sounds more...
Tbest said:
XD Repetitive repetition is repetitive?
your not entertaining me !
Thunderz said:
your not entertaining me !
Ignore the spineless worm. His sole purpose of posting is to troll and instigate others for drama and needless arguments among the masses; yet quickly turns into a kiss *** when females show up.
Ooohh.... Name calling. That's harsh. *Cries in a corner?* I'm just getting some entertainment while I soak up money... Don't be jealous. >.>
O.oa I'll kiss a lot of things.... But, *** is not one of them. >.>
O.oa I'll kiss a lot of things.... But, *** is not one of them. >.>
maybe he works for se! /panic
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