Square-Enix Account Cancelled... Locked Out Of Account BEWARE
Square-Enix account Cancelled... Locked out of Account BEWARE
This really has nothing to do with the token. What the problem is, is that POL requires you to input your SE account password for login even if you disable it in the settings or cancel your SE account. It's a bug on their part and I am sure it will be sorted out soon, especially if you ride on their *** about the problem.
no but you have to register your token in order to get the satchel. i bought mine and have no problems with my account, and all im concerned about is making sure my friend can get his back, having the character is a lot more important than the extra space, and he hasnt purchased his satchel yet so he wont be losing the money.
Shosasosah said:
I made a Square-enix account for my friend because he doesnt have a PC and wanted to get the security token for the mog satchel. Anyway when i made his SE ID he wanted to change the name of it so i cancelled his SE account so i could make him a new one.... Well it turns out that you CANNOT unlink a Playonline ID or RE-activate a SE account once it has been cancelled, and since you need to use the SE acount to log into Playonline, he can no longer log in. He called the Help line today and they have no idea how to help him. The stated that Playonline is not Square-Enix, and they have no control over the problem.....
I recommend following the dead battery, broken token advice. Honestly tho, anyone who is linking their accounts w/o having the token, is just bad advice. Their will be intructions with your token.
I'm pretty sure it's a POL based bug. With every new system there's gonna be issues with it just like any major software/hardware first release.
But yeah, it's pretty lame how POL requires your SE account password to log in even after canceling the account and disabling it in your login settings lol. Do you remember the name and password of the SE account you canceled? It might still let you in...
But yeah, it's pretty lame how POL requires your SE account password to log in even after canceling the account and disabling it in your login settings lol. Do you remember the name and password of the SE account you canceled? It might still let you in...
Did you try to create a new account with same name?
Acropora said:
Yeah I would assume thats why the box says "If necessary".. if you want it back to normal, dont enter anything?
If neccasary, if you dont have one, dont worry about it. Or, if you didnt link one, dont worry.
{If you did then HAHAHA ur ***!} lol
ya i just tried to delete the user and re add it with no luck. And the reason we wanted to change the name in the first place is When re registered his SE account, the "Check Availability" button on the form put MY POL ID in the space where we entered the name we wanted for his.... Which would either be because my browser messed up with the autofill function or the coding for the button is messed up. So right now the cancelled SE account has My PoL ID as the name.
Ghuda said:
Just spoke to a GM, he said
"I would wait until i had the token in my hand before setting up se accounts due to the high level of mistakes players are making."
"I would wait until i had the token in my hand before setting up se accounts due to the high level of mistakes players are making."
Found that quote.
heh doesnt really help me now though.... but that does mean if people are making a lot of mistakes then they are probably going to do something to fix it.
And yea we have he info for the account, when we enter it says the Error code i posted above, that the ID or password is invalid. It says the same thing when we try to access it on the SE website
And yea we have he info for the account, when we enter it says the Error code i posted above, that the ID or password is invalid. It says the same thing when we try to access it on the SE website
Aye, this really doesn't have anything to do with the actual token or mog satchel. The primary issue is POL requiring dead information to login even after you canceled your SE account and disabled it under the login settings. I feel bad for the headaches customer service is gonna get the next few days.
Exactly, they shouldnt allow you to cancel the account if it is REQUIRED to log you into the game.
But that information is posted to warn you.
All it says is that PoL accounts cannot be unlinked from SE accounts and that SE accounts cannot be re-activated. They never state that SE accounts are required once they are linked.
Im not saying your wrong, or that SE hasnt made a mistake, or that your stupid. Just saying that you should be prepared to get screwed. I hope you dont and that it gets solved.
Who told you to create and link your accounts ahead of time tho?
No one, i just wanted to get it out of the way, for all we know, the satchel will be a code on piece of paper that we enter in optional services, and the whole SE account thing will be useless.
Technically SE did. They gave us the instructions to do this prior to the actual release of purchase for the token.
Shosasosah said:
No one, i just wanted to get it out of the way, for all we know, the satchel will be a code on piece of paper that we enter in optional services, and the whole SE account thing will be useless.
Its not a code, it activates when the Token is activated and used.
If you cancel ur token, you lose ur satchel. ; ;
Decisions Decisions.
[+]
Artemicion said:
Technically SE did. They gave us the instructions to do this prior to the actual release of purchase for the token.
I didnt see SE tell me anywhere to link my account, even after I purchased my token.
Tavlov said:
Artemicion said:
Technically SE did. They gave us the instructions to do this prior to the actual release of purchase for the token.
I didnt see SE tell me anywhere to link my account, even after I purchased my token.
Here
Besides, its implied that you have to create and SE account at some point to link the token to your ID. If they didnt want people to do it they wouldnt have opened the website to do it until 2 weeks from now when people start getting their tokens in the mail.
Granted, but thats aside from the point. When i purchased my token, it didnt give me any more instructions other then to wait for it to arrive. Thats gonna be their main arguement.
If i had time I would start creating an SE account and see what they say during that process. but bout to pt so. ><
well either way its not gonna get fixed till morning. if anyone cares ill post what happens when we call.
ya good if we all know how it ends to prevent others in a similar situation.
Oh btw at one point it says something like "If you cancel your SE account the linked POL IDs will become unusable, please contact Customer Service if that happens."
if you read all warnings/pages to the bottom you shouldnt even have stumbled in this problem... my acc is linked and not a single problem so far for me...
reading can be helpful... (srry for the cynicism but... you know)
Greetz Magis ('-')/
if you read all warnings/pages to the bottom you shouldnt even have stumbled in this problem... my acc is linked and not a single problem so far for me...
reading can be helpful... (srry for the cynicism but... you know)
Greetz Magis ('-')/
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