POL Crashing Upon Opening

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POL crashing upon opening
 Ragnarok.Soyven
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Server: Ragnarok
Game: FFXI
user: Soyven
Posts: 7
By Ragnarok.Soyven 2018-12-27 19:48:03
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Got a friend trying to install POL and FFXI on new pc. Downloaded from POL site and started install process. Opened POL only to have it close right away with no error message. I have teamviewered with him and noticed not all of the POL files are in the POL folder like mine. Tried redownloading off EU and US sites with no change, even tried Steam version with the same issue.

I ran Event viewer and the crash is pertaingin to d3d10warp.dll

already doing all the Legacy stuff using directplay, running in admin.

Any help is appreciated
thanks,
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