Linking EU SE Account With NA POL (can't Use Security Token)

So, I got my security token.. opened an EU SE account, linked the token with SE account..

Then I went there to link my SE account to POL, but it did not accept.

After chatting with the agents, they basically told me EU SE accounts can't be linked to NA POL... an engineer will attend this issue & fix it.

That was a month ago.... I call the support everytime, and their reply is: "can't give you timeframe on this issue, wait for email from investigation team".

I'm screwed ;o;
Anyone have this issue? did it get resolved for you?

/sigh

Call them back and tell them it's against the law to sell a product claiming it does something that it doesn't. Is there a warning when you buy them saying "only works in the US"?

I highly doubt making idle threats would help with anything other than wasting your time...

I'm pretty sure there is an EU version of POL, could you not just use that? (Of course you would probably need an EU copy of the game as well. I think its probably the same software but different registry keys mostly).

or

Is the issue that a token bought in NA being used with an EU SE account doesn't work?

Could you explain exactly what you mean by this? I might be able to help if what I think this means is right.

Are you just saying that it didn't work when you tried to log in?

Anyways some players didn't realize that they had to setup their POL to authenticate using the One time password and SE ID.

If you haven't done this yet do so. Here's how it looks for me.

http://s190.photobucket.com/albums/z176/mightymulatto/?action=view&current=help.jpg

Are you in NA or EU?

If you are in NA and have a EU account or vice versa; you can't do anything to change your payments, account settings, pw, linking tokens, etc.

Wife had same problem when we lived in NA since her account was still a EU account tied to EU servers. We couldn't redo her PW when SE required it to be longer. We had to have my father-in-law change it. We couldn't even register new expansions.

Is your token a NA token or EU token?

Be more detailed w/ your problem. That way maybe we can find the root of the trouble since I doubt SE spends time doing anything besides twiddling their thumbs while they have their heads up their ***.

Worked for the class action against Blockbuster and various other businesses.

The exact nature of the problem is the following (taken from pol site after googling hard for it, which i wish the link was included in the packages):

Q Is security token usage restricted by region?
A No, security token usage is not restricted by region. However, you can only link Square Enix accounts and PlayOnline IDs that are from the same region. If you have a North American PlayOnline ID, please obtain a North American Square Enix account.

So basically, I'm screwed, because token is already linked to SE account.. which I'm prohibited to link to my NA POL account :(

Can you perhaps contact support and see if they can unlink your token from your current EU account? And then just create a new NA SE acct to link it too.

That is what i asked.. they said they can't do that, and only investigation team can do something about it :( so I guess there is no solution but to wait for SE to solve it :( what a waste of money

THIS happened to my bf account I'm so pissed off right now.... This is so stupid! Specially cause they ask you to link token BEFORE you link POL on your SE Account. Meaning if you're doing it wrong you just got screwed big time.

In our case he has EU POL account and created an NA Square-Enix ID. Linked the *** Security Token to the NA Square-Enix ID, which can't be linked to the EU POL Account.

This sucks so so so so so bad. Hate SE!

I accidentally linked my token to SE EU account and my POL account is NA, it'll take awhile but they can/will delink it from the EU SE account.

THANK YOU! That gave me a little hope.

yah well they can... the agent reassured me that they can.. but it has been 6 weeks so far ;o;

damn se...

read the instructions. It says that you'll mess it up if you don't do it correctly. lol

I followed the instructions mentioned in the link that came with the package; it did not mentoin anything about that.

AFter using google for 10 minutes, I found a link where it did mention the issue.

Sorry, but that is just poor programming from their side; with the way globalism is right now, I'm surprised they still go by this structure and programming practice :S

anyway... as of today, still waiting :D