That might be the issue... FFXIV has serious security flaws and lack of validations. It is highly possible that weak security (actually the lack there of) with respect to 14 is the issue.
Edit: But this would only be the case if every person who has been deleted also has a FFXIV account tied to their SE management/pol account.
I suspect that it is more than likely what Byrth is saying since the issue with FFXIV seems to be isolated in that it can not be used to affect other client users.
Character Gone
Character Gone
Exactly, since I've seen first hand where even players WITH tokens in that game are getting hijacked for days on end or longer by RMT to shout / tell spam their services.
Regardless, hopefully SE resolves it quickly for you, and the others it seems to be afflicting. Sounds like SE's legendary spaghetti coding is catching up with them.
Regardless, hopefully SE resolves it quickly for you, and the others it seems to be afflicting. Sounds like SE's legendary spaghetti coding is catching up with them.
even when i got hacked back in May, whoever did it left the SE account alone, only deleted the chars when they we're done. and was also an isolated incident, as i only know of a few ppl from my LS who we're hacked.
had token too, so watch out for keyloggers.
had token too, so watch out for keyloggers.
Yeah, this is most likely on SEs end... really curious if all of them have something in common.
Lakshmi.Byrth said: »
It is tremendously unlikely that this would happen simultaneously to three of the four characters that are doing something together while leaving the server relatively untouched if it was actually a random event. If it wasn't a random event, then it depends on something, like who has your login information or what zone you were in at that particular moment.
However, I don't like the obvious "one of your friends did it" explanation for several reasons:
1) The character sounds like it was deleted or server transferred pretty quickly, which means it was a smash-and-grab if the purpose was RMT. RMT wouldn't server-transfer a character if they wanted to sell the account.
2) I think most of Ryanx' gil was in R/Ex weapons.
3) Gil is cheap on RMT sites right now ($4/mil, RMT tells inform me?). What would they stand to make, $100?
4) Testimonies of similar cases on our server (Foldypaws - had token) and off (Comedies) open me to the possibility that this isn't an isolated case.
5) It is safe to assume that the vast majority (think 90%) of characters on Lakshmi are not active and would not be noticed if they were suddenly deleted. All the characters that have ever been created and not deleted (including all the banned RMT gibberish accounts) still exist on the server. This includes all the characters from the Garuda server pre-merger. Assuming there's random character deletion going on, we're going to underestimate the rate of it by about a factor of 10 because we aren't counting all the other characters. It might be much more common than we think.
Ryan, does your POL Account still work?
However, I don't like the obvious "one of your friends did it" explanation for several reasons:
1) The character sounds like it was deleted or server transferred pretty quickly, which means it was a smash-and-grab if the purpose was RMT. RMT wouldn't server-transfer a character if they wanted to sell the account.
2) I think most of Ryanx' gil was in R/Ex weapons.
3) Gil is cheap on RMT sites right now ($4/mil, RMT tells inform me?). What would they stand to make, $100?
4) Testimonies of similar cases on our server (Foldypaws - had token) and off (Comedies) open me to the possibility that this isn't an isolated case.
5) It is safe to assume that the vast majority (think 90%) of characters on Lakshmi are not active and would not be noticed if they were suddenly deleted. All the characters that have ever been created and not deleted (including all the banned RMT gibberish accounts) still exist on the server. This includes all the characters from the Garuda server pre-merger. Assuming there's random character deletion going on, we're going to underestimate the rate of it by about a factor of 10 because we aren't counting all the other characters. It might be much more common than we think.
Ryan, does your POL Account still work?
He is in the same LS as all those mentioned. There was even another victim today "Zaxtiss" who isn't directly affiliated to the aforementioned.
Zerowone said: »
He is in the same LS as all those mentioned. There was even another victim today "Zaxtiss" who isn't directly affiliated to the aforementioned.
Does that LS use an outside site or something?
Lakshmi.Reddwarf said: »
I'm Zaxtiss' sister. There is a XIV account attached to the SE account, but it was only ever for the beta, not since it's been fully launched. So it's never been used to actually log into XIV.
I hope we can get this straightened out!
Oh, and I'm not sure it means anything but only the 3 characters that were currently active were deleted. There was one that was inactive, that is still there.
Definitely needs to be reported to their support center so that they can investigate the issue. At least, the characters can be restored completely, so it's not too bad, just have to wait it out.
Oh man, sorry to hear it Ryan. Hope you get your character back. Same for your brother Lexi. Zax was one of the first people I met back when I started FFXI.
Sounds like it had to do with the weekend event everyone ive talked to in game said they were doing the KS50 fight
Well clearly the Rapture has started.
For real: Sorry to hear about this even happening to people I do hope it gets sorted out.
For real: Sorry to hear about this even happening to people I do hope it gets sorted out.
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I paid for catlord then cancelled because I was curious. So I ran around ceizak and morimar basalt fields. Went to the AH and was messing around and game froze. Went to log back in , password was wrong. Went to SE account management page and didn't work. I kept getting you have no network and it wouldn't let me connect to the site. So I got suspicious and did a system restore and then reset SE account password. Got in and all the characters on Catlord now say just character and no security token is registered. Not sure any of this actually helps any of you that still play and had this happen to you. I'll go through the SE customer support and see what they say. Figure any information can help out at this point for you.
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Ryanx - did you get a hold of someone at playonline? What did they say?
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Last thing I did was buy an umbril ooze off the AH. Wonder if they can look from that point and tell me what happened. If the character data just vanishes after that then pretty clear it's SE's issue. If they can see my character running around , entering MH and then deleting itself or something crazy then pretty clear would be hackers. From time I froze til time I was able to reset password was probably about 20 minutes. I had two service accounts on the SE account and all of the characters on them now just say character. So I have no idea. If I get any answer from SE I'll pass it on.
i have been on the phone for the last hour have not talked to anyone yet it just waiting my turn the agents are all busy -.-
Lakshmi.Ryanx said: »
i have been on the phone for the last hour have not talked to anyone yet it just waiting my turn the agents are all busy -.-
Yeah, their phone wait time is pretty terrible.
Hang in there bud
The same-ish thing happened to me some time last year. My password was changed and any active characters on the account were deleted. I ended up giving up on phone support and tried online chat support; they got me the password back and restored my characters, but mostly everything that was worth anything (which wasn't much) was gone. The rollback only took about a week to get everything back.
Assuming the same thing happened to you, I doubt the experience will be terribly painful.
Assuming the same thing happened to you, I doubt the experience will be terribly painful.
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If it helps I'm number 11 in the online chat queue , but it moves pretty damn slow. I'm really curious now as to what's happening to characters so I hope I get ahold of someone competent.
Bahamut.Catlord said: »
If it helps I'm number 11 in the online chat queue , but it moves pretty damn slow. I'm really curious now as to what's happening to characters so I hope I get ahold of someone competent.
When you go through the SE account management page > Square Enix Support Center > Contact > start filling out all the crapola , then you get to choose email or chat support at the end.
I started at like 32'ish I think in the queue. Stuck at 11 still now.
all i see is email and phone support
Bahamut.Catlord said: »
When you go through the SE account management page > Square Enix Support Center > Contact > start filling out all the crapola , then you get to choose email or chat support at the end.
I was gonna use phone but saving that as a last option. Got about what... 3 and 1/2 hours to get through chat support before they close for the day?
Not sure then, mine says Proceed to email support or Proceed to chat support.
Down to 8 now in the queue.
http://support.na.square-enix.com/main.php?la=1&id=496
Are you EU rather than NA?
Edit: or what zerowane said below.
Down to 8 now in the queue.
http://support.na.square-enix.com/main.php?la=1&id=496
Are you EU rather than NA?
Edit: or what zerowane said below.
Its the pathing you are using...
Let me help you out:
When you select support for FFXI.
1.Select the "Contact US" button.
2. Select Get Support.
3.On the first drop down select "Technical Support"
4.On the second drop down select "Other"
5.Fill out whatever you want for the title but probably best to give brief sentence describing your issue.
6.When you get to the next screen "chat support" will be an available option below email.
For some reason chat support isn't available for the other options on the first drop down.
Let me help you out:
When you select support for FFXI.
1.Select the "Contact US" button.
2. Select Get Support.
3.On the first drop down select "Technical Support"
4.On the second drop down select "Other"
5.Fill out whatever you want for the title but probably best to give brief sentence describing your issue.
6.When you get to the next screen "chat support" will be an available option below email.
For some reason chat support isn't available for the other options on the first drop down.
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Chat
Send an 'Off The Record' message Print the Transcript Mute sound. Unmute sound.
Status: Canceled
There are no agents available to chat with you right now. Please try again later.
That's what happened after waiting an hour or more in the online chat support queue.
I think I was trolled.
Send an 'Off The Record' message Print the Transcript Mute sound. Unmute sound.
Status: Canceled
There are no agents available to chat with you right now. Please try again later.
That's what happened after waiting an hour or more in the online chat support queue.
I think I was trolled.
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