Thanks again.
As I said earlier, happy for this thread to be locked to save double posts etc.
Warning If You Bought / Received Your SoA Code From Gamesplanet.
Warning if you bought / received your SoA code from Gamesplanet.
Embers said: »
Metaboli
Tel 0033 144 90 80 90
email support@metaboli.co.uk
Both my hubby and I have be blocked, both EU and no code swaping!
SE can/wont do anything they are advising to contact Metaboli.
Metaboli have been no help so far!
Tel 0033 144 90 80 90
email support@metaboli.co.uk
Both my hubby and I have be blocked, both EU and no code swaping!
SE can/wont do anything they are advising to contact Metaboli.
Metaboli have been no help so far!
I've not got round to picking up SOA yet (reactivation and transfer took a reasonably large chunk of my "extra cash" when it was released), but I'm looking at it on Steam now.
I'm a little wary about picking it up, because of all the hassle I've been hearing about it. Has anyone else picked the Ultimate collection up off Steam? Any trouble with it (Registration, random bannings >_> etc)?
EDIT: I know this is a little off-topic, but I figure it'd probably be better here rather than in a thread on its own.
I'm a little wary about picking it up, because of all the hassle I've been hearing about it. Has anyone else picked the Ultimate collection up off Steam? Any trouble with it (Registration, random bannings >_> etc)?
EDIT: I know this is a little off-topic, but I figure it'd probably be better here rather than in a thread on its own.
think it just came up on steam yesterday or today, tbh
Speaking of which, I have an extra US SoA code. I bought a digital copy from SE, then realized that I need the physical disc to install the expansion on my Xbox. Bought a physical copy from Gamestop. Now I have the extra code laying around.
How should I go about giving this away in a way that's more entertaining then just "here, have this code"?
How should I go about giving this away in a way that's more entertaining then just "here, have this code"?
Update:
Spoken to SE they have now made Metaboli aware of how to resolve the issue,
they said to get in touch with Metaboli get you account with them reactivated/cleared in order to be able to place a new order Gamesplanet.
Once the order has gone through inc payment! they will send you a new code that will be canceled but with that they will send notication to SE to remove the block and reactivate our FFXi accounts.
SE say this will take up to 5 days!
I hope this helps : )
Emby
Spoken to SE they have now made Metaboli aware of how to resolve the issue,
they said to get in touch with Metaboli get you account with them reactivated/cleared in order to be able to place a new order Gamesplanet.
Once the order has gone through inc payment! they will send you a new code that will be canceled but with that they will send notication to SE to remove the block and reactivate our FFXi accounts.
SE say this will take up to 5 days!
I hope this helps : )
Emby
Embers said: »
Update:
Spoken to SE they have now made Metaboli aware of how to resolve the issue,
they said to get in touch with Metaboli get you account with them reactivated/cleared in order to be able to place a new order Gamesplanet.
Once the order has gone through inc payment! they will send you a new code that will be canceled but with that they will send notication to SE to remove the block and reactivate our FFXi accounts.
SE say this will take up to 5 days!
I hope this helps : )
Emby
Spoken to SE they have now made Metaboli aware of how to resolve the issue,
they said to get in touch with Metaboli get you account with them reactivated/cleared in order to be able to place a new order Gamesplanet.
Once the order has gone through inc payment! they will send you a new code that will be canceled but with that they will send notication to SE to remove the block and reactivate our FFXi accounts.
SE say this will take up to 5 days!
I hope this helps : )
Emby
Glad to hear this will be solved !
Ok for those of you don’t know, my partner and I have found the solution to this Gamesplanet problem. It is out of SE’s hands this whole issue. They can’t lift the suspension off if they don’t get confirmation from Gamesplanet that payment has been made, hence why SE keep telling you to ask Gamesplanet to fix the problem for you.
NOTE: You will be doing a lot of Waiting!! So get your stress-ball/pet/partner/pills/etc. ready.
As for the new activation code, DO NOT USE IT!! If you do, you’ll get you account with gamesplanet blacklisted again! Just ignore it. Please note that there’s no way of using the Code anyways because it not something can be removed or replaced. Once you have registered a code with your SE-Account, that’s it. Only reason I said what it I did was because Gamesplanet made an emphasis of it and after all this I, myself, is a bit edgy -.-‘
Last thing, I would like everyone to know that what I described here was what I had to do to sort my partner’s account out. I got no guarantees at all that doing the same exact thing will solve things for you, but at least it’s a guideline to what you should do. There might be exceptions for your given case. All I can do now is hope you the best of luck into solving thing problem and hang in there. As far as I know, your account hasn’t been deleted or banned, just suspended. Just keep at it with gamesplanet until you get the results you want from them.
NOTE: You will be doing a lot of Waiting!! So get your stress-ball/pet/partner/pills/etc. ready.
First thing you need to do is to get hold of Gameplanet and ask them to “whitelist” your account you have with them. Because of the anti-fraud system placed your account in the blacklist, you can’t buy anything from Gamesplanet at all, which you will need to be able to do to solve this problem off. Let them know that your services with Square-Enix got suspended because of it, after that, just wait for their reply.
Once they have told you that your account has been “whitelisted”, Buy another copy of the game from them. Yes, you heard me right, buy another copy. They will tell you to buy another copy so that it shows up in their systems that you bought the damn thing and not from some illegal act.
Once the purchase is made and you have an order number, reply to the email you got from them, making sure the reference number is on the “subject’s bar”, telling them that you have bought the game with the order number on it. Wait for them to confirm the payment has been done and a reply back.
Once you get the last and final reply from gamesplanet, just answer them back any question they might have. Due to the anti-fraud system, there has been a lot of confusion in gamesplanet’s systems about identities and such. At this point you should have the suspension lifted if it still within working hours or if is not too late. They might ask you to give a list of the activation order of each of the Final Fantasy installments, from expansion pack down to add-ons, so that SE knows at what order to reactivate it, which I personally found funny because SE should know this. If you can’t not remember or not sure what order you did things those many years ago, just check on your SE-Account, on “option’s list” and scroll down to where you can see all of the stuff you have activated with dates an all.
Reactivate all of your Content IDs on your SE-Account under the "Option's List" to get everything back to working order.
As for the new activation code, DO NOT USE IT!! If you do, you’ll get you account with gamesplanet blacklisted again! Just ignore it. Please note that there’s no way of using the Code anyways because it not something can be removed or replaced. Once you have registered a code with your SE-Account, that’s it. Only reason I said what it I did was because Gamesplanet made an emphasis of it and after all this I, myself, is a bit edgy -.-‘
Last thing, I would like everyone to know that what I described here was what I had to do to sort my partner’s account out. I got no guarantees at all that doing the same exact thing will solve things for you, but at least it’s a guideline to what you should do. There might be exceptions for your given case. All I can do now is hope you the best of luck into solving thing problem and hang in there. As far as I know, your account hasn’t been deleted or banned, just suspended. Just keep at it with gamesplanet until you get the results you want from them.
Fenrir.Candlejack said: »
TL;DR on Wolffe's part: GamesPlanet is a bunch of ignorant jackasses, SE should refrain from any future dealings with them after this gigantic snarling up of services for so many customers.
Too bad SE doesn't let their EU customers just get their copies from Amazon. No problems whatsoever with them.
Too bad SE doesn't let their EU customers just get their copies from Amazon. No problems whatsoever with them.
I talk with SE more then five times, i also said to help agent that i want to ignore gamesplanet couse i dont wanna give more money to this idiot and they simply reply that without metaboli confirmation they can't do nothing
Fenrir.Candlejack said: »
Ragnarok.Godsmack said: »
Fenrir.Candlejack said: »
TL;DR on Wolffe's part: GamesPlanet is a bunch of ignorant jackasses, SE should refrain from any future dealings with them after this gigantic snarling up of services for so many customers.
Too bad SE doesn't let their EU customers just get their copies from Amazon. No problems whatsoever with them.
Too bad SE doesn't let their EU customers just get their copies from Amazon. No problems whatsoever with them.
I talk with SE more then five times, i also said to help agent that i want to ignore gamesplanet couse i dont wanna give more money to this idiot and they simply reply that without metaboli confirmation they can't do nothing
Ragnarok.Godsmack said: »
BTW no one said...why dont just FREEZE SOA code instead of all account? if the problem was only the purchase of this damn expansions why i can't play on the other parts of Vanadiel till problem will be solved???this will be fair just becouse problem was made by metaboli/gamesplanet not by single user.
Because the following is the SE corporate slogan:
Fenrir.Camiie said: »
Ragnarok.Godsmack said: »
BTW no one said...why dont just FREEZE SOA code instead of all account? if the problem was only the purchase of this damn expansions why i can't play on the other parts of Vanadiel till problem will be solved???this will be fair just becouse problem was made by metaboli/gamesplanet not by single user.
Because the following is the SE corporate slogan:
ftfy
[+]
Gilgamesh.Schmule said: »
Please stop with the wild theories about hackers and code fraud. My OP was a case of 2 LS mates swapping codes, neither of whom are hackers or criminals.
This is the 3rd separate group of people who have hit the same problem. It is obviously an issue with Metaboli.
Now if you want a wild theory, I'd say an admin at Metaboli went rogue....
Embers said: »
Metaboli
Tel 0033 144 90 80 90
email support@metaboli.co.uk
Both my hubby and I have be blocked, both EU and no code swaping!
SE can/wont do anything they are advising to contact Metaboli.
Metaboli have been no help so far!
Tel 0033 144 90 80 90
email support@metaboli.co.uk
Both my hubby and I have be blocked, both EU and no code swaping!
SE can/wont do anything they are advising to contact Metaboli.
Metaboli have been no help so far!
This is the 3rd separate group of people who have hit the same problem. It is obviously an issue with Metaboli.
Now if you want a wild theory, I'd say an admin at Metaboli went rogue....
when you bring in a story which lacks the important details to make it believable with the know fact's
people are gonna speculate whats the missing factor
your op did only talk about swapping codes
However first now we can see that there is a common factor in metaboli. and not the swapping codes you brougth up as a possible cause.
Gilgamesh.Schmule said: »
Short version - friend swapped a code and has now been banned.
so im very sorry we had to speculate when you where "wrong" *sigh*
Got mine from Gamesplanet also, nothing on my end.
ok this is weird my wife bought two codes fromo the na store since we live in na ( i just arrived from eu so my game is eu)
I got S.E support to change my NA codes to EU so they would work.
now...
last night my mule account got kicked out of game while i was sleeping and when i tried to login this morning it told me i had no content id.
just 3 mins ago the same thing happend to my main...
i can still access the game on my wife's accounts.
i think S.E. is messing up my SoA codes
of cause i couldn't get help this morning of the na support since its an eu account so i have to wait to freaking monday and call the eu department the midle of the night...
nice service S.E.
I got S.E support to change my NA codes to EU so they would work.
now...
last night my mule account got kicked out of game while i was sleeping and when i tried to login this morning it told me i had no content id.
just 3 mins ago the same thing happend to my main...
i can still access the game on my wife's accounts.
i think S.E. is messing up my SoA codes
of cause i couldn't get help this morning of the na support since its an eu account so i have to wait to freaking monday and call the eu department the midle of the night...
nice service S.E.
EU user here. Bought 4 codes from Gamesplanet in the space of a couple of weeks.
1) - To start new account with Destrier Beret. Bought full pack code. (before seekers release)
2) - Wanted Adoulin registered for Frank. Bought SoA download + code.
3) + 4) wanted my other 2 accounts to have SoA access too, so paid for 2 FULL Seekers codes for spare activation codes for Berets + Shirts.
Already had the Adoulin install from paying for and downloading just the Seekers pack for Frank.
Got a threatening email from Gamesplanet saying fraud blah blah blah. (around about code 3)
No idea why when all 4 were paid for up front from a 10 year old paypal account.
Go to this link and conform some details. It obviously wasn't scam because it was from same place as confirmation codes had come.
Filled in name and email address. Put in phone# box 'notachancedude' lol
Got email saying everything is ok then. Thank you for your response..
Not heard anything since. All codes worked for registrations and extras.
1) - To start new account with Destrier Beret. Bought full pack code. (before seekers release)
2) - Wanted Adoulin registered for Frank. Bought SoA download + code.
3) + 4) wanted my other 2 accounts to have SoA access too, so paid for 2 FULL Seekers codes for spare activation codes for Berets + Shirts.
Already had the Adoulin install from paying for and downloading just the Seekers pack for Frank.
Got a threatening email from Gamesplanet saying fraud blah blah blah. (around about code 3)
No idea why when all 4 were paid for up front from a 10 year old paypal account.
Go to this link and conform some details. It obviously wasn't scam because it was from same place as confirmation codes had come.
Filled in name and email address. Put in phone# box 'notachancedude' lol
Got email saying everything is ok then. Thank you for your response..
Not heard anything since. All codes worked for registrations and extras.
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