[Dev] Software Token Smartphone App

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[Dev] Software Token Smartphone App
 Valefor.Blizz
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By Valefor.Blizz 2013-03-22 09:57:06
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Roflol. Yoy have to be *** kidding me on this ***. How about SE do the smart thing and Fix your customer support first I cant count how many times you call north america customer support, and dont get any issues resolved, or if it goes to the japan side the complete lack of communication between the 2 departments. as for this great security token. In the past its only good for one thing, the extra invintory space. And the hidden thing you added into your tos. "You must have a security token attached to the account to be eligeble for any type of account recovery" If you call and ask se what is the current volume of comprimised accounts you will find out it is currently higher now than the last 2 years. Is there security problems on the se side yes. token or not people are being hacked in high volumes other mmos or buisness have great customer support. I myself am going through my 2nd hack in 2 months. security tokens attached and patiently waiting for my 2nd roll back. This new security option in my opinion is just a horrible idea.
 Diabolos.Prodigy
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By Diabolos.Prodigy 2013-03-22 10:05:42
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I'm sure a lot of the "hackings" is also poor credential handling. Like putting trust in the wrong people.
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By 2013-03-22 10:07:38
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By 2013-03-22 10:15:00
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 Ragnarok.Sekundes
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By Ragnarok.Sekundes 2013-03-22 10:17:58
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Fenrir.Candlejack said: »
SE should keep three things in mind with this:
1. Will the app work in cell phone "dead zones"? Not all residents of the U.S live where there's a cell tower to provide a signal. I should know, I'm one of'em.
I'm not sure how this particular one would work, either authenticating online or just keeping a timer synced with the server like the token does but there are possible problems with keeping time synced on a device that may have a clock that isn't dedicated to this purpose like the token has. Phone's times can be vastly different between various carriers and I'm unsure of how precise this would be or if it would cause any noticeable issues.. Either way though, it is less likely to be an issue since you need a connection to play FFXI anyway so your phone would be able to get a wifi connection from where ever you're connected to on your computer(there are some situations where that's not possible but I think most people will be okay).
 Fenrir.Stiklelf
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By Fenrir.Stiklelf 2013-03-22 10:19:50
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I know the Blizzard one isn't effected by time zone, connection, or anything like that.

So I doubt that any of those factors will matter.
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 Fenrir.Camiie
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By Fenrir.Camiie 2013-03-22 10:22:02
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Fenrir.Candlejack said: »
2. They should fix their customer service department. Back when I played WoW, going back about 8 years ago, Blizzard's CS department was fully operational 24/7. SE's only works during "normal business hours" Monday through Friday. You're *** if you try calling them on the weekends.

That's because they still have the same corporate mentality they did back in the 80's and 90's where you could just publish a game and forget it. Tech support was only for the handful of people who ended up with a bad cartridge or disc, and could no longer simply return their copy to the store. 24/7 support wasn't needed, because there wasn't a whole lot that could go wrong and no one was going to raise a stink over what most people would consider a child's toy. The gaming market has vastly changed and they have not.
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 Diabolos.Prodigy
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By Diabolos.Prodigy 2013-03-22 10:25:43
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In before - "my old phone doesn't have WIFI, what about for the customers that can't afford a new smart phone?"
 
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By 2013-03-22 10:29:39
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By Jetackuu 2013-03-22 10:53:42
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Fenrir.Mariane said: »
Lakshmi.Quixote said: »
I always wondered about this because there seems no way to open the token without the risk of damage. maybe i will buy after trying to replace the battery :P

You won't be able to replace the token battery unless you manage to figure out a method to keep it powered on while you replace it.

If it loses it's date/time it will lose sync with the server, meaning it's good as trash.

So if you try make sure it never loses power.


what battery is in it? 3v?

edit: I have an old one that was deactivated when it was misplaced, and replaced, I could see if I can take it apart and parralel the voltage source to it while it gets swapped.
 Shiva.Gib
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By Shiva.Gib 2013-03-22 10:56:01
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Smurfite said: »
Real token, token app, Still get hacked. Nuf said.
no 100% safe guard against human stupidity
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 Siren.Kalilla
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By Siren.Kalilla 2013-03-30 13:35:55
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Mar. 30, 2013 05:06 [PDT] From: PlayOnline
Please Safeguard your Software Token’s Emergency Removal PW
We are currently receiving many contacts from customers who, after registering a Software Token, have become unable to log into their accounts due to the following reasons.

- The Square Enix Software Token app was accidentally deleted
*Even if the app is reinstalled, you will be unable to reconfigure the Software Token since this requires you to log into the Square Enix Account Management System.

- Smartphone was restored to factory settings

- Smartphone broke

- Switched to a new smartphone

If you are no longer able to log in due to any of the reasons above, you must use an Emergency Removal Password to remove the Software Token.

Therefore, please ensure that you write down your Emergency Removal Password and store it in a safe place. You can check your Emergency Removal Password by logging into the Square Enix Account Management System after registering a Software Token to your Square Enix account.

Square Enix Account Management System
https://secure.square-enix.com/account/

If you have become unable to log in and also lost your Emergency Removal Password, please refer to the FAQ below and contact the Support Center.
http://sqex.to/aYp
 Leviathan.Berlack
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By Leviathan.Berlack 2013-03-30 13:54:57
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"- Switched to a new smartphone"


RIGHT AFTER INSTALLING?


LOL.
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By Quiznor 2013-03-30 13:58:39
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Siren.Kalilla said: »
Mar. 30, 2013 05:06 [PDT] From: PlayOnline
Please Safeguard your Software Token’s Emergency Removal PW
We are currently receiving many contacts from customers who, after registering a Software Token, have become unable to log into their accounts due to the following reasons.

- The Square Enix Software Token app was accidentally deleted
*Even if the app is reinstalled, you will be unable to reconfigure the Software Token since this requires you to log into the Square Enix Account Management System.

- Smartphone was restored to factory settings

- Smartphone broke

- Switched to a new smartphone

If you are no longer able to log in due to any of the reasons above, you must use an Emergency Removal Password to remove the Software Token.

Therefore, please ensure that you write down your Emergency Removal Password and store it in a safe place. You can check your Emergency Removal Password by logging into the Square Enix Account Management System after registering a Software Token to your Square Enix account.

Square Enix Account Management System
https://secure.square-enix.com/account/

If you have become unable to log in and also lost your Emergency Removal Password, please refer to the FAQ below and contact the Support Center.
http://sqex.to/aYp

I saw this posted on a different FF forum and I had to laugh because everything they cover is 99% user error.

They shoulda went with the blizzard app style,give you a digital serial number (like on the back of your RL token) that can be entered along with another specific code (which they prompt you to write down for safe keeping) in case of phone loss,upgrade,etc

Oh SE,you so silly
 Siren.Ihm
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By Siren.Ihm 2013-03-30 14:04:22
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It's only been out for 2 days... *** people are dumb.
necroskull Necro Bump Detected! [42 days between previous and next post]
 Bismarck.Osaia
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By Bismarck.Osaia 2013-05-11 15:59:08
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Just to bump this thread, i'll share this info. Apparently if you lost/damage/replace your phone, the emergency password you got is only good for one use. Nowhere do they mention that part. So, my phone was running kinda sluggish, so i reset it, reinstalled the security token and all was well. Well, ATT finally gave the Note a Jelly Bean update, and i was all over it. So i updated (upgrade), but i shouldve did a full install. I reinstalled the security app, and went to unlink and relink it in my account management. No go. The emergency password was only good for that one use the first time.
 Ragnarok.Sekundes
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By Ragnarok.Sekundes 2013-05-11 16:08:07
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I'd use it if you could still use the hardware token also. Be nice to have a back up, rather than a replacement ; ;
 
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By 2013-05-11 16:30:37
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 Leviathan.Andret
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By Leviathan.Andret 2013-05-11 17:15:51
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What if someone steals your emergency password? Or maybe you lose that emergency password somehow and you broke your phone by sitting on it.

You need a fallback password for the fallback password that will be used to unlock the token password.
 Bismarck.Osaia
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By Bismarck.Osaia 2013-05-11 20:02:07
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Leviathan.Andret said: »
What if someone steals your emergency password? Or maybe you lose that emergency password somehow and you broke your phone by sitting on it.

You need a fallback password for the fallback password that will be used to unlock the token password.

Then you outta luck, like me, and have to wait to talk to someone at SE (which isn't open on the weekends). In all honesty, my security token was working fine. I should have kept it, and used the app as a last resort...
 Siren.Kalilla
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By Siren.Kalilla 2013-05-14 18:17:09
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Mog Satchels Now Available with the SQUARE ENIX Software Token

As of today, the Mog Satchel item is now available for those using the SQUARE ENIX Software Token application for iOS and Android smartphones.

Learn more about how to use and set up the SQUARE ENIX Software Token.

May 13, 2013 00:25 [PDT] From: FINAL FANTASY XI
Mog Satchel now Available with the Software Token
As of May 13, 2013, players using the Square Enix Software Token (Software Token) will also receive the Mog Satchel.

Registering a Software Token to your Square Enix account will allow both existing and newly created characters on that account to receive the Mog Satchel. Players who already have a Software Token registered will receive the Mog Satchel immediately.

However, please note that an account will not be eligible to receive the Mog Satchel if a Software Token was initially registered to it but is currently removed. In such a case, please register another Software Token to receive the Mog Satchel. In addition, characters who have already received the Mog Satchel on a Square Enix account that has a Square Enix Security Token (Security Token) registered to it will be able to continue using the item even after the Software Token is removed.

*The specs for the Mog Satchel are the same for the Security Token and Software Token. Removing the Security Token and registering a Software Token in its place will not enable the use of multiple Mog Satchels and the number of storable items will not increase either.
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By nephilipitou 2013-05-15 13:16:08
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Just need a real quick answer.

If I use the software token can I give my security token to my wife or will my security token be useless for her account.
 Cerberus.Zephr
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By Cerberus.Zephr 2013-05-15 13:21:02
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nephilipitou said: »
Just need a real quick answer.

If I use the software token can I give my security token to my wife or will my security token be useless for her account.

Disabling the physical token will render it useless, it cannot be attached to another account. If you deattach your physical token and start using the software token instead, your wife cannot register your old physical token for her account.
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By Ragnarok.Zirael 2013-05-15 13:26:03
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Anyone knows a working iPhone or AndroidOS emulator that I could run on my PC and use this software token with? Tried few, but I can't even download the app so far :/
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By Tsol 2013-05-15 13:26:44
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Just want to see if anyone else had the same issue. I installed the app on my phone last night and when I logged in using the one time password I didn't have access to the satchel. I checked my SE account and my account is linked, etc. so I just don't know if I'm missing something.

I haven't checked to see if I have the satchel since I logged off last night. I'll have to wait until I get home to find out.
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By Asura.Lyndonn 2013-05-15 13:27:01
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any clue if the Nokia Lumia 820 can get this app?
 Bismarck.Treasurehider
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By Bismarck.Treasurehider 2013-05-15 13:30:19
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Ragnarok.Zirael said: »
Anyone knows a working iPhone or AndroidOS emulator that I could run on my PC and use this software token with? Tried few, but I can't even download the app so far :/

Well Apple makes an Emulator for iPhone, but I pretty sure you must be running OS X to use it. Software is free, it's called XCode.

So I doubt that will do you any good, but Android, you can go and download their development kit. Tons of guides out there on there on the Net on how to set it all up. Even some YouTube vids.

The Android emulator is also free to use, not sure how easy it would be to get the app on it. And even if you do, I'd imagine it'd get pretty annoying to launch that emulator every single time you want to hop into FFXI.

Are there 3rd party emulators, not that I know of, but I've also not looked around too much as I haven't had the need. Maybe someone else will know of one.
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By Bahamut.Jetacku 2013-05-15 14:04:57
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Asura.Lyndonn said: »
any clue if the Nokia Lumia 820 can get this app?

Pretty sure they didn't release it for lolWindowsphone
 Asura.Lyndonn
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By Asura.Lyndonn 2013-05-15 14:05:56
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stupid if u ask me lol
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