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No Content ID ? Maintenance ~
Server: Fenrir
Game: FFXI
Posts: 574
By Fenrir.Moldtech 2011-07-02 22:24:45
Hell, I still can't reactivate my ID's. Wants CC info so I put in another CC to humor them and get my ***reactivated but it times out. And they already charged my CC I been using for my monthly payment, wtf se...w, t, f. -.-
Leviathan.Angelskiss
Server: Leviathan
Game: FFXI
Posts: 7227
By Leviathan.Angelskiss 2011-07-02 22:24:58
Leviathan.Quetzacoatl said: I see...I guess it would work if my payment info was valid to them though =\ Through the XBOX it is , dont need the verify by visa hun =)
Server: Leviathan
Game: FFXI
Posts: 1907
By Leviathan.Quetzacoatl 2011-07-02 22:28:20
Phoenix.Novaria said: Leviathan.Quetzacoatl said: Bummer, turns out you can't log in to someone's account through XBox, you need a gamertag for logging in as either a member or guest. Lame.
the creation of a gamertag is extremely easy, having a gamertag does not cost any money. but you need XBoxLive registered (which is what costs money) on the gamertag to access POL, no? I don't have XBox.
Leviathan.Angelskiss said: Leviathan.Quetzacoatl said: I see...I guess it would work if my payment info was valid to them though =\ Through the XBOX it is , dont need the verify by visa hun =) I have a mastercard, so it's SecureCode I have to worry about :X
Shiva.Nindo
Server: Shiva
Game: FFXI
Posts: 810
By Shiva.Nindo 2011-07-02 22:31:22
Fenrir.Richybear said: GF had this issue, and I did a few months back.
Only all I did was when it asks you to sign in again to re-activate the Content IDs, I said "Exit", and it brought me back to the main Login screen as if everything was normal.
Worked for me then, worked for my GF today and worked for my LS leader this afternoon. No re-activating IDs etc etc. Just pretend you're going to fix it, click "Exit" and it asks "Abort this process?" click yes, and everything is back to normal.
No dealing with Failenix's Customer Service Dept etc etc headaches Tried this an didn't work :/ still says I need a content ID. Mine was canceled too. I play on PS2 btw. Tried updating my CC info, but it keeps giving me an error saying either the server is busy or my info I typed is wrong. I can't reactivate since it says my ID was canceled an it wants CC info an I can't put in CC info because of the server xD. Arghh what a headache to come home to after work x.x.
Leviathan.Angelskiss
Server: Leviathan
Game: FFXI
Posts: 7227
By Leviathan.Angelskiss 2011-07-02 22:38:22
Leviathan.Quetzacoatl said: Phoenix.Novaria said: Leviathan.Quetzacoatl said: Bummer, turns out you can't log in to someone's account through XBox, you need a gamertag for logging in as either a member or guest. Lame.
the creation of a gamertag is extremely easy, having a gamertag does not cost any money. but you need XBoxLive registered (which is what costs money) on the gamertag to access POL, no? I don't have XBox.
Leviathan.Angelskiss said: Leviathan.Quetzacoatl said: I see...I guess it would work if my payment info was valid to them though =\ Through the XBOX it is , dont need the verify by visa hun =) I have a mastercard, so it's SecureCode I have to worry about :X same thing, u should still be fine on xbox/ps2
@ Nindo- if you get that error, don't keep trying. Need to wait 1 hour to try again, or it will error you out and the hour resets. =I
Shiva.Nindo
Server: Shiva
Game: FFXI
Posts: 810
By Shiva.Nindo 2011-07-02 22:43:25
Leviathan.Angelskiss said: Leviathan.Quetzacoatl said: Phoenix.Novaria said: Leviathan.Quetzacoatl said: Bummer, turns out you can't log in to someone's account through XBox, you need a gamertag for logging in as either a member or guest. Lame.
the creation of a gamertag is extremely easy, having a gamertag does not cost any money. but you need XBoxLive registered (which is what costs money) on the gamertag to access POL, no? I don't have XBox.
Leviathan.Angelskiss said: Leviathan.Quetzacoatl said: I see...I guess it would work if my payment info was valid to them though =\ Through the XBOX it is , dont need the verify by visa hun =) I have a mastercard, so it's SecureCode I have to worry about :X same thing, u should still be fine on xbox/ps2
@ Nindo- if you get that error, don't keep trying. Need to wait 1 hour to try again, or it will error you out and the hour resets. =I I dunno what im suppose do then lol. I try to put in info an it gives me UCS-60257 error saying either the server is busy or the info I've put in is wrong. But the update says I should just reactivate my content ID. When I try to do that it says I can't reactivate it because it was canceled an that I need input my CC info. But my page for member info shows I have CC info o.O. Like I said this all so confusing an pretty much every solution people have posted isn't working xD. Think ima just go to bed an try again in the morning. Too sleepy/tired to deal with this headache.
Edited add not sure if I had do this but I tried do the verify by visa thing an even that page is being a pain -.-. I keep getting this:
You cannot access this page.
This may be due to one of two reasons:
1. The FI you are trying to access is deactivated
2. The access to the FI is restricted for specific IP addresses, and your address is not one of them.
Leviathan.Angelskiss
Server: Leviathan
Game: FFXI
Posts: 7227
By Leviathan.Angelskiss 2011-07-02 22:52:17
*hugs* my precious girl It is because so many people are slamming the server trying to get in that it gives you the busy message. =/
and IDK anything about FI @@
Shiva.Nindo
Server: Shiva
Game: FFXI
Posts: 810
By Shiva.Nindo 2011-07-02 22:55:33
Leviathan.Angelskiss said: *hugs* my precious girl It is because so many people are slamming the server trying to get in that it gives you the busy message. =/
and IDK anything about FI @@ Nuuuu D:. Kinna figured that was it. Looks like I'm going to bed then. FFXI Y U Break
*hugs* An yea me either. Then again my fail nets always have some way of breaking something.
Server: Bismarck
Game: FFXI
Posts: 2595
By Bismarck.Elanabelle 2011-07-03 03:32:26
What the hell Square-Enix?
How freaking hard is it to manage recurring monthly subscription charges without flubbing it up every other month?
[+]
Leviathan.Draylo
Server: Leviathan
Game: FFXI
By Leviathan.Draylo 2011-07-03 03:33:12
Double charge people > Rich kids don't notice > more profit?
Server: Bismarck
Game: FFXI
Posts: 2595
By Bismarck.Elanabelle 2011-07-03 03:39:14
Leviathan.Draylo said: Double charge people > Rich kids don't notice > more profit?
If I get billed twice for July because of this f*ck-up, Square-Enix will be getting a very unfriendly phone call from me Tuesday morning.
Server: Shiva
Game: FFXI
Posts: 23653
By Shiva.Flionheart 2011-07-03 03:40:34
Bismarck.Elanabelle said: Leviathan.Draylo said: Double charge people > Rich kids don't notice > more profit?
If I get billed twice for July because of this f*ck-up, Square-Enix will be getting a very unfriendly phone call from me Tuesday morning.
Don't do it bro, SE will never recover
Shiva.Devrom
Server: Shiva
Game: FFXI
Posts: 151
By Shiva.Devrom 2011-07-03 07:02:18
pol gives a link to verify the card during the information updating process but the page where i am supposed to enter my verified by visa password doesn't come up at all. after i enter expiration date and postal code, it says please wait as if the password interface is loading but then it just skips to an error page that says the password entered is incorrect. /facepalm... i dont even get to enter the password in the first place.
Server: Bahamut
Game: FFXI
Posts: 642
By Bahamut.Fistandantilus 2011-07-03 08:15:50
I'm just glad SE actually had some sack, and admitted this bs is their fault. With the exception of this billing cycle I've got bounced every month going back to two billing cycles b4 the earthquake. Had my suspicions that it had nothing to do with our financial institutions, but no solid proof b4 they released that statement.
Ramuh.Krizz
Server: Ramuh
Game: FFXI
Posts: 23561
By Ramuh.Krizz 2011-07-03 08:26:59
Shiva.Devrom said: pol gives a link to verify the card during the information updating process but the page where i am supposed to enter my verified by visa password doesn't come up at all. after i enter expiration date and postal code, it says please wait as if the password interface is loading but then it just skips to an error page that says the password entered is incorrect. /facepalm... i dont even get to enter the password in the first place. Clear your cache, and disable any popup blockers / no-script.
Server: Fenrir
Game: FFXI
Posts: 646
By Fenrir.Fearforever 2011-07-03 08:54:17
Me and my wife have 4 accounts between us (1 char 1 mule each) and all accounts ran thro the same card and all ran fine except her main account got canceled, first time its happened to us tho.
I hope I dont get double charged or i'll rage at SE, either way the EU POL doesnt use 3D Secure / Verified by Visa but I have it enabled anyways.
Sylph.Cohan
Server: Sylph
Game: FFXI
Posts: 484
By Sylph.Cohan 2011-07-03 09:10:33
Im having a issue with loging in on ps3, i can log in on the account on my pc but it keeps giving me a SQ iD or PW error.... and i even had a friend log in on their pc and it worked for them.
Did a file check, restarted the ps3 and im still having this issue.
Ragnarok.Cerelyn
Server: Ragnarok
Game: FFXI
Posts: 278
By Ragnarok.Cerelyn 2011-07-03 09:19:26
Any luck on reactivating yet?
I can't register new POL ID yet. Getting server error that its busy or typed in wrong CC information.
Server: Shiva
Game: FFXI
Posts: 916
By Shiva.Xellith 2011-07-03 10:15:32
I just got all my stuff entered. I'm EU on NA account so I get especially worried when things like this happen. PC user BTW.
Shiva.Devrom
Server: Shiva
Game: FFXI
Posts: 151
By Shiva.Devrom 2011-07-03 12:47:41
Ramuh.Krizz said: Shiva.Devrom said: pol gives a link to verify the card during the information updating process but the page where i am supposed to enter my verified by visa password doesn't come up at all. after i enter expiration date and postal code, it says please wait as if the password interface is loading but then it just skips to an error page that says the password entered is incorrect. /facepalm... i dont even get to enter the password in the first place. Clear your cache, and disable any popup blockers / no-script.
i tried it on internet explorer too. besides, if it was a popup blocking issue, the browser would say it. also cache was empty.
Shiva.Xellith said: I just got all my stuff entered. I'm EU on NA account so I get especially worried when things like this happen. PC user BTW.
same...
Shiva.Nindo
Server: Shiva
Game: FFXI
Posts: 810
By Shiva.Nindo 2011-07-03 12:49:19
So I'm at a lost on what to do now. Still getting the same error that either the server is busy or my information is incorrect. Its the same exact information they are showing already that worked in the past so I dunno why its saying its incorrect >.>. I tried doing it on the PC, an even went thru the verify by visa process an was approved, etc. Still getting same error. An it wont let me reactivate because it says I need re-input my CC info an my content ID can't be reactivated because its been canceled. So annoyed right now -.-.
Bismarck.Cerelyn
Server: Bismarck
Game: FFXI
Posts: 365
By Bismarck.Cerelyn 2011-07-03 12:53:17
Give it a day or two, they hopefully fix it tomorrow when its workingday for them over at SE/Playonline.
Shiva.Nindo
Server: Shiva
Game: FFXI
Posts: 810
By Shiva.Nindo 2011-07-03 12:56:26
Bismarck.Cerelyn said: Give it a day or two, they hopefully fix it tomorrow when its workingday for them over at SE/Playonline. Their closed tomorrow lol for July 4th for NA atleast. So I have to wait til Tuesday then.
Shiva.Devrom
Server: Shiva
Game: FFXI
Posts: 151
By Shiva.Devrom 2011-07-03 12:56:53
it seems like the cause of not being able to reactive is different for everyone lol what a mess. i have read all pages and there is a different story in almost every post.
Shiva.Nindo
Server: Shiva
Game: FFXI
Posts: 810
By Shiva.Nindo 2011-07-03 13:07:22
Even tried using a different card just to see but still getting the same error about either the information is incorrect or the server is busy.
Bahamut.Cercie
Server: Bahamut
Game: FFXI
Posts: 10
By Bahamut.Cercie 2011-07-03 13:07:29
Shiva.Nindo said: Bismarck.Cerelyn said: Give it a day or two, they hopefully fix it tomorrow when its workingday for them over at SE/Playonline. Their closed tomorrow lol for July 4th for NA atleast. So I have to wait til Tuesday then.
They'll probably be closed in NA, but this is obviously a game wide issue over more than 1 continent. I suspect they'll will be working on fixing this tomorrow for everybody.
In the mean time what a PIA. I can't reactivate my id. I get the error msg about updating payment information, even if it hasn't changed. Try to update and when I get to the verify by visa link I get a Microsoft has encountered a problem error and the program closes. Sounds though like even those who can get past this problem, aren't getting much farther.
I guess it's time to work on that to do list some while waiting.
Shiva.Nindo
Server: Shiva
Game: FFXI
Posts: 810
By Shiva.Nindo 2011-07-03 13:11:12
Bahamut.Cercie said: Shiva.Nindo said: Bismarck.Cerelyn said: Give it a day or two, they hopefully fix it tomorrow when its workingday for them over at SE/Playonline. Their closed tomorrow lol for July 4th for NA atleast. So I have to wait til Tuesday then.
They'll probably be closed in NA, but this is obviously a game wide issue over more than 1 continent. I suspect they'll will be working on fixing this tomorrow for everybody.
In the mean time what a PIA. I can't reactivate my id. I get the error msg about updating payment information, even if it hasn't changed. Try to update and when I get to the verify by visa link I get a Microsoft has encountered a problem error and the program closes. Sounds though like even those who can get past this problem, aren't getting much farther.
I guess it's time to work on that to do list some while waiting. Yea I even tried updating on the PC (I play on PS2 mainly), an still as getting the same errors. I went thru the whole verify by Visa process, was approved, an then still get the error about the account information is incorrect or server is busy. I guess I'll be spending my day finishing up some reading.
Phoenix.Novaria
Server: Phoenix
Game: FFXI
Posts: 776
By Phoenix.Novaria 2011-07-03 13:34:48
Leviathan.Quetzacoatl said: Phoenix.Novaria said: Leviathan.Quetzacoatl said: Bummer, turns out you can't log in to someone's account through XBox, you need a gamertag for logging in as either a member or guest. Lame.
the creation of a gamertag is extremely easy, having a gamertag does not cost any money. but you need XBoxLive registered (which is what costs money) on the gamertag to access POL, no? I don't have XBox.
Leviathan.Angelskiss said: Leviathan.Quetzacoatl said: I see...I guess it would work if my payment info was valid to them though =\ Through the XBOX it is , dont need the verify by visa hun =) I have a mastercard, so it's SecureCode I have to worry about :X
no you do not need xbox live to access POL, every gamertag has xbox live it's just silver instead of gold, silver is free and allows you to play FFXI without paying for gold.
Server: Siren
Game: FFXI
Posts: 117
By Siren.Froggis 2011-07-03 13:41:20
So... to save the trouble of reading everything... basc if you got the "No Content IDS" error it won't be getting fixed until tuesday?
We have experienced technical difficulties with the PlayOnline registration servers during the following period. However, we are happy to announce that these issues have been addressed.
We apologize for the inconvenience and thank you for your patience.
[Date & Time]
From Jul. 1, 2011 12:45 to 14:10 (PDT)
[Issue Details]
Certain users may have experienced the following:
- Delay when attempting to process purchases of content.
[Cause]
Server program error
[Affected Service]
PlayOnline
UPDATE:
We have encountered technical difficulties while performing Phase 2 of the PlayOnline registration server maintenance.
An estimated recovery time has not yet been determined, but we will provide you with an update as soon as additional information is available.
We apologize for any inconvenience this may cause and thank you for your patience.
[Date & Time]
From Jul. 2, 2011 0:00 (PDT)
[Affected Services]
PlayOnline
UPDATE
The temporary suspension of Character Reactivation Service scheduled from Jul. 2, 2011 0:00 to 4:00 (PDT) has been extended due to North American registration server maintenance.
Currently we are unable to provide an estimated completion time for the registration server maintenance, and are accordingly unable to provide an estimate for when the Character Reactivation Service will be available again. We will provide you with an update as soon as additional information is available.
We apologize for any inconvenience this may cause and thank you for your patience.
[Date & Time]
From Jul. 2, 2011 0:00 (PDT)
[Affected Services]
FINAL FANTASY XI
UPDATE
The previously extended phase 2 of the PlayOnline registration server maintenance is now anticipated to be completed on Jul. 2, 2011 8:30 (PDT).
We apologize for any inconvenience this may have caused and thank you for your patience.
[Date & Time]
From Jul. 2, 2011 0:00 to 8:30 (PDT)
[Affected Services]
PlayOnline
The previously suspension of Character Reactivation Service is now anticipated to be completed on Jul. 2, 2011 8:30 (PDT).
We apologize for any inconvenience this may have caused and thank you for your patience.
[Date & Time]
From Jul. 2, 2011 0:00 to 8:30 (PDT)
[Affected Services]
PlayOnline
UpDATE again @ 830 PDT
Due to some technical difficulties involving our payment processing partner during the monthly registration server maintenance that took place from Jul. 2, 2011 00:00 to 08:30 (PDT), we have confirmed that a number of users have had their Content IDs cancelled erroneously. Regretfully, because our payment processing partner has already processed these accounts, we are having some difficulty undoing these cancellations at the moment.
In the mean time, if your account has been erroneously cancelled, we ask that you please perform a Content ID reactivation from your PlayOnline Viewer.
We deeply apologize for this inconvenience and thank you for your patience and understanding.
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