PLAYONLINE VIEWER WON'T RUN
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PLAYONLINE VIEWER WON'T RUN
 logboy81
Offline
Posts: 7
By logboy81 2010-08-23 06:45:27
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Everytime i run playonline viewer it cashes and i get the error 'playonline has stopped working' i'm using a Via Chrome9 HC IGP WDDM graphics chipset. i have tried running it as a administrator and with User Account Control off. it still won't run

Product
PlayOnline Viewer

Problem
Stopped working

Date
16/09/2009 17:28

Status
Solution Available

Problem signature
Problem Event Name: APPCRASH
Application Name: pol.exe
Application Version: 1.18.0.0
Application Timestamp: 45b0171b
Fault Module Name: VTGUModeDX32.dll
Fault Module Version: 7.14.10.58
Fault Module Timestamp: 45c6c7a1
Exception Code: c0000005
Exception Offset: 000603c7
OS Version: 6.0.6001.2.1.0.768.2
Locale ID: 2057
Additional Information 1: 4ac6
Additional Information 2: ef1ff9a7613b00b89548b81471246185
Additional Information 3: a247
Additional Information 4: 0e94a8e4293b9012cf6c410ae99edae6

Extra information about the problem
Bucket ID: 405652253


this is the info i get from POLs system information program

=============================== System =================================

CPU = Unknown Genuine Intel(R) Processor with MMX
CPU Speed = 0
No. of CPUs = 2
OS = Microsoft Windows Vista Service Pack 2 Ver 6.00.6002
Version of DirectX = DirectX10.0
Main Memory = Capacity:1789MB : Free Space:972MB
Drive [C:\] = Local Disk Free Space:46.65 GB(Capacity:101.84 GB)
PlayOnline Viewer Install Path = C:\Program Files\PlayOnline\SquareEnix\PlayOnlineViewer\
FINAL FANTASY XI Install Path = C:\Program Files\PlayOnline\SquareEnix\FINAL FANTASY XI\
TETRA MASTER Install Path = C:\Program Files\PlayOnline\SquareEnix\TetraMaster\
Graphics Card = VIA Chrome9 HC IGP Family WDDM
Type of Chip = UnKnown Video Chip
Video Driver = VTGUModeDX32.dll
Version = 7.14.14.80
Updated = 12 January 2009 07:51
VendorId = 0x1106
DeviceId = 0x3371
SubSysId = 0x1E301509
Revision = 1
VRAM =
AvailableVidMem = 237.7MB
AvailableTextureMem = 361.0MB
Sound Card = Internal Speaker/Headphone (VIA High Definition Audio)
Sound Driver = {0.0.0.00000000}.{ac77314c-c421-460f-8df5-767207cc5bac}
Version =
Updated =
Motherboard = VA250D
Manufacturer = FIC
Version = 0.1
Serial Number = SN1234567

============================ Registry ===================================

\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU CommonFilesFolder C:\Program Files\Common Files\
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\InstallFolder
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\InstallFolder 0001 C:\Program Files\PlayOnline\SquareEnix\FINAL FANTASY XI\
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\InstallFolder 0002 C:\Program Files\PlayOnline\SquareEnix\TetraMaster
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\InstallFolder 1000 C:\Program Files\PlayOnline\SquareEnix\PlayOnlineViewer
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\Interface
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\Interface 0001 002bf059
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\Interface 1000 000d6689
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\Interface 0002 000d6716
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\Product
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\Product 0001 ba c1 7c fe 9 da a3 1c 4c a8 c7 91 74 47 37 fb 5f 82 54 11 88 9d da ce 25 2e 4b d1 d7 54 d4 55 a5 b4 6 a7 31 64 27 6b 41 14 6f d2 cf 74 14 85 2e c7 ab ea 33 86 6a 8f 52 66 fc 10 32 92 21 ad 93 a1 ce 8f f1 c5 54 9a 2d 10 8a 62 85 93 76 6e 81 d3 9c a2 e0 9c 14 92 f9 3d 42 92 23 a0 1f a9 92 5d c1 7d 61 fa 31 ab 9d 6c 50 e cf d6 dd ca dc 6f 9 16 f9 6b 26 af ab d6 ef be fd 10 86 47 be d6 ca 37 5a f1 a db fe f1 72 16 ab d9 db f6 17 9a 1a 7c 42 f 2f da 30 4a d4 e0 4f c3 68 bb 92 1a 29 5e 8a 4c 2c 4 1f 5c 3b 8f 84 67 83 4c ab a6 ff c1 5f dd 5a 44 98 ee 5b 26 df 7b c0 6e 21 1b 61 56 60 23 9a e2
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\SquareEnix
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\SquareEnix\FinalFantasyXI
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\SquareEnix\FinalFantasyXI bFirst 0
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\SquareEnix\FinalFantasyXI 0000 0x00000001(1)
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\SquareEnix\FinalFantasyXI 0001 0x00000080(128)
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\SquareEnix\FinalFantasyXI 0002 0x000000e0(224)
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\SquareEnix\FinalFantasyXI 0003 0x00000000(0)
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\SquareEnix\FinalFantasyXI 0004 0x00000000(0)
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\SquareEnix\FinalFantasyXI 0007 0x00000001(1)
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\SquareEnix\FinalFantasyXI 0011 0x00000001(1)
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\SquareEnix\FinalFantasyXI 0017 0x00000000(0)
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\SquareEnix\FinalFantasyXI 0018 0x00000001(1)
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\SquareEnix\FinalFantasyXI 0019 0x00000001(1)
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\SquareEnix\FinalFantasyXI 0020 0x00000001(1)
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\SquareEnix\FinalFantasyXI 0021 0x00000001(1)
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\SquareEnix\FinalFantasyXI 0022 0x00000001(1)
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\SquareEnix\FinalFantasyXI 0023 0x00000001(1)
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\SquareEnix\FinalFantasyXI 0024 0x00000000(0)
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\SquareEnix\FinalFantasyXI 0028 0x00000000(0)
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\SquareEnix\FinalFantasyXI 0029 0x0000000c(12)
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\SquareEnix\FinalFantasyXI 0030 0x00000000(0)
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\SquareEnix\FinalFantasyXI 0031 0x000000a6(166)
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\SquareEnix\FinalFantasyXI 0032 0x00000000(0)
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\SquareEnix\FinalFantasyXI 0033 0x00000000(0)
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\SquareEnix\FinalFantasyXI 0034 0x00000000(0)
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\SquareEnix\FinalFantasyXI padsin000 4,6,11,7,10,1,3,2,0,8,-1,-1,9,33,33,32,32,37,37,34,34,41,41,40,40,5,-1
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\SquareEnix\FinalFantasyXI padmode000 1,0,1,1
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\SquareEnix\PlayOnlineViewer
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\SquareEnix\PlayOnlineViewer FirstBootPlayMovie 0x00000000(0)
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\SquareEnix\PlayOnlineViewer\Settings
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\SquareEnix\PlayOnlineViewer\Settings WindowH 0x000000e0(224)
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\SquareEnix\PlayOnlineViewer\Settings Language 0x00000002(2)
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\SquareEnix\PlayOnlineViewer\Settings FullScreen 0x00000000(0)
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\SquareEnix\PlayOnlineViewer\Settings WindowW 0x00000080(128)
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\SquareEnix\PlayOnlineViewer\Settings ResetSettings 0x00000000(0)
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\SquareEnix\PlayOnlineViewer\Settings SupportLanguage 0x00000001(1)
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\SquareEnix\PlayOnlineViewer\Settings UseGameController 0x00000000(0)
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\SquareEnix\PlayOnlineViewer\Settings PlayAudio 0x00000001(1)
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\SquareEnix\PlayOnlineViewer\Settings PlayOpeningMovie 0x00000001(1)
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\SquareEnix\PlayOnlineViewer\Settings\Controller
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\SquareEnix\PlayOnlineViewer\Settings\Controller AnchorLeft 0x00000036(54)
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\SquareEnix\PlayOnlineViewer\Settings\Controller Ok 0x00000001(1)
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\SquareEnix\PlayOnlineViewer\Settings\Controller ID 0x00000000(0)
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\SquareEnix\PlayOnlineViewer\Settings\Controller ChrCsrNext 0x00000007(7)
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\SquareEnix\PlayOnlineViewer\Settings\Controller Menu 0x00000000(0)
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\SquareEnix\PlayOnlineViewer\Settings\Controller ChrCsrPrev 0x00000006(6)
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\SquareEnix\PlayOnlineViewer\Settings\Controller Cancel 0x00000002(2)
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\SquareEnix\PlayOnlineViewer\Settings\Controller AnchorDown 0x00000034(52)
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\SquareEnix\PlayOnlineViewer\Settings\Controller PagePrev 0x00000004(4)
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\SquareEnix\PlayOnlineViewer\Settings\Controller AnchorUp 0x00000030(48)
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\SquareEnix\PlayOnlineViewer\Settings\Controller AnchorRight 0x00000032(50)
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\SquareEnix\PlayOnlineViewer\Settings\Controller PageNext 0x00000005(5)
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\SquareEnix\PlayOnlineViewer\Settings\Controller Navi 0x00000003(3)
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\SquareEnix\PlayOnlineViewer\SystemInfo
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\SquareEnix\PlayOnlineViewer\SystemInfo\QCheck
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\SquareEnix\TetraMaster
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\SquareEnix\TetraMaster SOUND 0x00000001(1)
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\SquareEnix\TetraMaster B_07MENU 0x00000001(1)
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\SquareEnix\TetraMaster B_00OK 0x00000002(2)
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\SquareEnix\TetraMaster JOYPADGUIDENABLE 0x00000001(1)
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\SquareEnix\TetraMaster PAD 0x00000000(0)
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\SquareEnix\TetraMaster B_01CANCEL 0x00000003(3)
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\SquareEnix\TetraMaster B_04CHAT 0x00000009(9)
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\SquareEnix\TetraMaster B_02PAGEDOWN 0x00000005(5)
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\SquareEnix\TetraMaster LOADDIR C:\Program Files\PlayOnline\SquareEnix/TetraMaster/
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\SquareEnix\TetraMaster B_03PAGEUP 0x00000006(6)
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\SquareEnix\TetraMaster B_05PLAYONLINE 0x0000000a(10)
\HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineEU\SquareEnix\TetraMaster B_06FRIENDLIST 0x00000004(4)
\HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{E636B693-A5A7-4161-9F02-D769178DE989}
\HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{E636B693-A5A7-4161-9F02-D769178DE989} FFXiVersion Class
\HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{E636B693-A5A7-4161-9F02-D769178DE989}\InprocServer32
\HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{E636B693-A5A7-4161-9F02-D769178DE989}\InprocServer32 C:\Program Files\PlayOnline\SquareEnix\FINAL FANTASY XI\FFXiVersions.dll
\HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{E636B693-A5A7-4161-9F02-D769178DE989}\ProgID
\HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{E636B693-A5A7-4161-9F02-D769178DE989}\ProgID FFXiVersions.FFXiVersion.1
\HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{E636B693-A5A7-4161-9F02-D769178DE989}\TypeLib
\HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{E636B693-A5A7-4161-9F02-D769178DE989}\TypeLib {75AA93EE-48B1-4A54-B570-6E717178C49F}
\HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{E636B693-A5A7-4161-9F02-D769178DE989}\VersionIndependentProgID
\HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{E636B693-A5A7-4161-9F02-D769178DE989}\VersionIndependentProgID FFXiVersions.FFXiVersion
\HKEY_LOCAL_MACHINE\SOFTWARE\Classes\FFXiVersions.FFXiVersion
\HKEY_LOCAL_MACHINE\SOFTWARE\Classes\FFXiVersions.FFXiVersion FFXiVersion Class
\HKEY_LOCAL_MACHINE\SOFTWARE\Classes\FFXiVersions.FFXiVersion\CLSID
\HKEY_LOCAL_MACHINE\SOFTWARE\Classes\FFXiVersions.FFXiVersion\CLSID {E636B693-A5A7-4161-9F02-D769178DE989}
\HKEY_LOCAL_MACHINE\SOFTWARE\Classes\FFXiVersions.FFXiVersion\CurVer
\HKEY_LOCAL_MACHINE\SOFTWARE\Classes\FFXiVersions.FFXiVersion\CurVer FFXiVersions.FFXiVersion.1
\HKEY_LOCAL_MACHINE\SOFTWARE\Classes\FFXiVersions.FFXiVersion.1
\HKEY_LOCAL_MACHINE\SOFTWARE\Classes\FFXiVersions.FFXiVersion.1 FFXiVersion Class
\HKEY_LOCAL_MACHINE\SOFTWARE\Classes\FFXiVersions.FFXiVersion.1\CLSID
\HKEY_LOCAL_MACHINE\SOFTWARE\Classes\FFXiVersions.FFXiVersion.1\CLSID {E636B693-A5A7-4161-9F02-D769178DE989}

============================ Applications ==============================

System Information Ver.1.18.00
PolSystemInfo_eu[2]
Help - FFXIAH.com - Windows Internet Explorer
Control Panel
Device Manager

============================== Processes ===============================

Dwm.exe
Explorer.EXE
taskeng.exe
MSASCui.exe
HDAudioCPL.exe
PM.exe
Apoint.exe
s3trayp.exe
sm56hlpr.exe
iTunesHelper.exe
jusched.exe
S3Funkey.exe
ApMsgFwd.exe
Apntex.exe
sidebar.exe
soffice.exe
driverscanner.exe
soffice.BIN
unsecapp.exe
wmpnscfg.exe
iexplore.exe
iexplore.exe
iexplore.exe
mmc.exe
PolSystemInfo.exe

========================= Installed Programs ===========================

Adobe AIR
Adobe Flash Player 10 ActiveX
AVS Update Manager 1.0
AVS4YOU Software Navigator 1.3
AVS Video Converter 6
BitTorrent
BullGuard 8.0
VIA Chrome9 HC IGP Family Display
Codec Pack - All In 1 6.0.3.0
Free TV Bar c3 Toolbar
FINAL FANTASY XI: Wings of the Goddess
VIA Platform Device Manager
FINAL FANTASY XI
FINAL FANTASY XI: Rise of the Zilart
PlayOnline Viewer & Tetra Master
FINAL FANTASY XI: Chains of Promathia
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4 Client Profile
Power Manager 2.2.1
Motorola SM56 Speakerphone Modem
VIA Chrome9 HC IGP Windows Vista Display
VIA Rhine Family Fast Ethernet Adapter
Windows Live Essentials
Bonjour
Apple Application Support
Windows Live Upload Tool
Platform
MSVCRT
Java(TM) 6 Update 21
Windows Live Communications Platform
AW-GM100 1.0.0.52 Vista WHQL driver
ISO Recorder
MobileMe Control Panel
OpenOffice.org 2.1
Windows Live Sign-in Assistant
Java Auto Updater
Apple Software Update
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
MSXML 4.0 SP2 (KB954430)
Ask Toolbar
Microsoft Silverlight
Microsoft Application Error Reporting
ALPS Touch Pad Driver
QuickTime
Apple Mobile Device Support
Adobe Reader 9.3.3
Windows Live Messenger
MSXML 4.0 SP2 (KB936181)
Uniblue DriverScanner
MSXML 4.0 SP2 (KB941833)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
iTunes
Safari
Windows Live Call
Microsoft Choice Guard
MSXML 4.0 SP2 (KB973688)
Nero 7 Essentials
iPhone Configuration Utility

========================== Connection Test ============================

Not Checked




if anybody know how i can fix this so i can run this game


 Lakshmi.Feifongwong
Offline
Server: Lakshmi
Game: FFXI
Posts: 1,097
By Lakshmi.Feifongwong 2010-08-23 06:52:36
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I see you are using vista. You probably need to download the vista patch.
 Leviathan.Draylo
Offline
Server: Leviathan
Game: FFXI
user: Draylo
By Leviathan.Draylo 2010-08-23 07:23:53
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caps lock key is cool
[+]
 Asura.Revelation
Offline
Server: Asura
Game: FFXI
user: Oric
Posts: 340
By Asura.Revelation 2010-08-23 08:10:40
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Lakshmi.Feifongwong said:
I see you are using vista. You probably need to download the vista patch.

^this...

Download vista patch and run as admin then you're good to go.
 
Offline
Posts: 0
By 2010-08-23 08:35:28
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Post deleted by User.
 logboy81
Offline
Posts: 7
By logboy81 2010-08-23 11:44:36
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already done that too still won't work
 Gilgamesh.Cardinalgate
Offline
Server: Gilgamesh
Game: FFXI
Posts: 551
By Gilgamesh.Cardinalgate 2010-08-23 11:47:17
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use winXP :P
 logboy81
Offline
Posts: 7
By logboy81 2010-08-23 11:51:41
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lol not really helpful i think its the chipset myself not the operating system :p
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