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I spoke with a rep from SE on Monday 1/14/08 about getting my character restored. I was informed that the whole restore process took anywhere from 2 to 7 days. I waited the 7 days, called SE again, and was told that it's still being processed however "It could be another week".
I have spoken with several people on the Fairy server who had restores done for them in the past, and all of them so far have stated to me that their character was returned in the 2 to 7 day timeframe. So I'm a little preturbed that mine is taking longer. >.<

Has anyone else had an experience similar to this, and what was the end result? If you don't mind my asking.