Latency Issues POL/XI/XIV

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Latency Issues POL/XI/XIV
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By alamihgo 2019-12-03 20:01:55
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Anyone else experiencing significant latency/packet loss since this morning? eg. POL taking forever to sign in, unresponsive in-game menus, menu content like bazaars and equipment taking a long time to display. A similar issue appears to be afflicting people on NA data centers for FFXIV, as well as the FFXIV homepage and official forums.

Also, could anyone share the FFXI/POL server IP so I can do some network tests?
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By Torzak 2019-12-03 20:32:38
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Someone I was just helping to get a Begrudging Ring was asking if anyone else was getting a lag here 30mins ago? IDK I've seen no issues, but I wasn't on this morning.
 Ragnarok.Blindphleb
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By Ragnarok.Blindphleb 2019-12-03 20:43:09
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I can't even get logged into the game.
 Odin.Drakenv
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By Odin.Drakenv 2019-12-03 22:15:08
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I’m noticing little lag but when I mule takes about 15 seconds to sign in to that mule. It gets stuck at the last part
 Carbuncle.Nanako
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By Carbuncle.Nanako 2019-12-03 23:59:48
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I've been having problems with some of my mobile games all day on Comcast. While trying to diagnose the issue of why some would connect and some wouldn't I tried a VPN and discovered they were working again.

I was logged into XI for most of the day perfectly fine, but the moment I changed characters I was unable to log back in.

I suspect it's a Comcast DNS issue and highly advise rebooting your router or setting it to an alternate DNS to try it out.
 Bahamut.Balduran
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By Bahamut.Balduran 2019-12-04 02:53:43
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alamihgo said: »
Anyone else experiencing significant latency/packet loss since this morning? eg. POL taking forever to sign in, unresponsive in-game menus, menu content like bazaars and equipment taking a long time to display. A similar issue appears to be afflicting people on NA data centers for FFXIV, as well as the FFXIV homepage and official forums.

Also, could anyone share the FFXI/POL server IP so I can do some network tests?

Run a traceroute to ffxi00.pol.com

No issues from my side.
Code
Tracing route to ffxi00.pol.com [124.150.154.122]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.88.1
  2     2 ms     1 ms     1 ms  92.98.10.2
  3     4 ms     2 ms     3 ms  10.246.253.93
  4     6 ms     7 ms     4 ms  195.229.4.104
  5   106 ms    92 ms    91 ms  195.229.1.181
  6    92 ms    90 ms    91 ms  195.229.1.181
  7    90 ms    91 ms    90 ms  4637.sgw.equinix.com [27.111.228.4]
  8   104 ms   102 ms   105 ms  i-93.sgpl-core02.telstraglobal.net [202.84.224.189]
  9   166 ms   164 ms   166 ms  i-14250.jtha-core02.telstraglobal.net [202.84.141.29]
 10   165 ms   165 ms   165 ms  i-95.jtha01.telstraglobal.net [202.47.216.146]
 11   164 ms   175 ms   163 ms  squareco.asianetcom.net [203.192.149.210]
 12   163 ms   164 ms   165 ms  61.195.56.133
 13   165 ms   163 ms   184 ms  219.117.144.78
 14   165 ms   165 ms   164 ms  219.117.144.49
 15   165 ms   165 ms   164 ms  219.117.146.129
 16   163 ms   165 ms   165 ms  219.117.146.182
 17   163 ms   163 ms   164 ms  124.150.154.122

Trace complete.
 Odin.Drakenv
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By Odin.Drakenv 2019-12-04 09:33:15
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Reset modem all good now
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By Jetackuu 2019-12-04 13:21:10
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I was having random AH lockouts, chalked it up to AH being ***and moved on, but that was yesterday.

(in game, not site, obvi).
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By alamihgo 2019-12-04 18:44:02
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NTT nodes are gargling balls with my network traffic on the way to the FFXIV servers in California and FFXI servers in Japan. Ironically, I quit FFXIV a year ago for this very reason and came back to FFXI to get a more "responsive" experience--yes, it was (and is again) that bad. What I'm trying to say is, NTT is conspiring to keep me from giving Square-Enix any more money.

XI:
Code
Tracing route to ffxi00.pol.com [124.150.154.122]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  http://www.routerlogin.com [192.168.1.1]
  2     9 ms     9 ms     9 ms  96.120.84.197
  3    10 ms     9 ms    10 ms  ae-224-rur101.sacramento.ca.ccal.comcast.net [68.87.221.189]
  4     9 ms     9 ms    24 ms  ae-2-ar01.sacramento.ca.ccal.comcast.net [162.151.18.133]
  5    16 ms    23 ms    13 ms  be-33667-cr01.9greatoaks.ca.ibone.comcast.net [68.86.93.25]
  6    15 ms    12 ms    13 ms  be-12578-pe04.9greatoaks.ca.ibone.comcast.net [68.86.88.18]
  7   128 ms   130 ms   124 ms  ae-13.a02.snjsca04.us.bb.gin.ntt.net [129.250.66.33]
  8   244 ms   235 ms   242 ms  ae-9.r01.snjsca04.us.bb.gin.ntt.net [129.250.2.2]
  9     *      128 ms   126 ms  ae-10.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.174]
 10     *      233 ms   244 ms  ae-21.r30.tokyjp05.jp.bb.gin.ntt.net [129.250.5.77]
 11   130 ms   128 ms   136 ms  ae-2.r01.tokyjp08.jp.bb.gin.ntt.net [129.250.6.131]
 12   237 ms   231 ms   234 ms  ae-1.a00.tokyjp08.jp.bb.gin.ntt.net [129.250.6.105]
 13   227 ms   230 ms   232 ms  xe-0-0-8-1.a00.tokyjp08.jp.ce.gin.ntt.net [203.105.72.174]
 14   237 ms   227 ms   232 ms  219.117.144.66
 15   119 ms   119 ms   118 ms  219.117.144.53
 16   130 ms   128 ms   128 ms  219.117.146.141
 17   116 ms   118 ms   116 ms  219.117.146.186
 18   122 ms   122 ms   123 ms  124.150.154.122

Trace complete.


XIV:
Code
Tracing route to 204.2.229.10 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  http://www.routerlogin.com [192.168.1.1]
  2    10 ms     9 ms    10 ms  96.120.84.197
  3    10 ms     9 ms     9 ms  ae-224-rur101.sacramento.ca.ccal.comcast.net [68.87.221.189]
  4    13 ms    18 ms    18 ms  ae-2-ar01.sacramento.ca.ccal.comcast.net [162.151.18.133]
  5    15 ms    14 ms    15 ms  be-33667-cr01.9greatoaks.ca.ibone.comcast.net [68.86.93.25]
  6    13 ms    13 ms    14 ms  be-12578-pe04.9greatoaks.ca.ibone.comcast.net [68.86.88.18]
  7   134 ms   134 ms   134 ms  ae-13.a02.snjsca04.us.bb.gin.ntt.net [129.250.66.33]
  8   130 ms   137 ms   141 ms  ae-9.r01.snjsca04.us.bb.gin.ntt.net [129.250.2.2]
  9   136 ms   136 ms     *     ae-4.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.57]
 10   139 ms   133 ms   132 ms  xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [192.80.16.2]
 11   133 ms   134 ms   135 ms  204.2.229.234
 12   138 ms   136 ms   134 ms  204.2.229.10

Trace complete.


At this time, I cannot even get the "Play" button to load in POL.
 Lakshmi.Avereith
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By Lakshmi.Avereith 2019-12-04 18:59:20
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I don't know about lag and latency, but I've R0'd 5 or 6 times this evening, and that normally doesn't happen to me
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By Aerison 2019-12-04 19:33:41
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Lakshmi.Avereith said: »
I don't know about lag and latency, but I've R0'd 5 or 6 times this evening, and that normally doesn't happen to me
Yep same.
 Siren.Itachi
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By Siren.Itachi 2019-12-04 19:59:31
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I'm getting latency issues as well. Noticed it right as I was logging into POL today (I didn't play yesterday). Comcast here
 Odin.Drakenv
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By Odin.Drakenv 2019-12-04 20:03:21
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0 issues today and comcast
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By alamihgo 2019-12-04 21:00:51
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Would those of you with conspicuous latency in FFXI or POL mind posting a traceroute at times when the connection acts up? Balduran posted the destination server above: ffxi00.pol.com
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