I Guess My Run Is Up.

August 29th of this year, the day after doing the SE transfer from
POL I tried logging into my account. PW was incorrect so I figured after hearing that some issues with the password and SE id being swapped on accident I called the support center. Come to find out all my info was changed including my security question and answer and after many days and nights of calling in seeing what I could do they send me the e-mail for the notary form. I fill all the information out on it and even include anything else in my package I can think of such as the linked gamertag for 360, Guildwork account,etc, even though I know that it didn't matter since its not owned by SE(I just wanted to give them all the info I possibly had).

I finally recieve the E-mail saying that my account has been confirmed to have been owned by me. I call in and ask about the character restore seeing as I was server moved and had 30+ mil of gear sold.(heralds,novio,novia, aristocrats coat etc etc.) I give them the exact date and even the hour of when I last logged on and the char was moved the day after that.(btw I often change my passwords and use a security token.) After accepting the terms of the rollback I decide not to bother them by calling in all the time and let them do their work.

I receive e-mails over the course of the months asking me to call in with additional info. I give them everything including all the ISP addresses I had over the years and the time frame of each. Everytime I would ask about the account when they told me to call in they said it was still under investigation but they should be done soon and it will get rolled back on the date I requested. Today after nearly 4 months of waiting to see that e-mail saying my account has been recovered/rolled back I get this E-mail.

"Dear Customer:

We would like to give you an update regarding the game data recovery request for a compromised account.

We have completed our investigation based on the information you provided. At the conclusion of the investigation we were unable to find any evidence of the PlayOnline ID being accessed by a third party. Due to this, we were unable to fulfill your request for game data restoration.

We deeply apologize for the inconvenience this has caused you, and we appreciate your continued use of the PlayOnline services.

Thank you

The account is also still locked and I can't access it. So I guess that the people who have wondered where I disappeared to would now know. It seems that I won't be coming back and I would like to say thanks to all the friends I made over the years and who I enjoyed the game with. I now play FFXIV on the Trabia server: Blossoming Cerberuss so if in the future anyone decides to play or is there already drop me a hello sometime. Enjoy the rest of your time on XI and make sure to take more care than I did on your security with your account so you don't end up as I did. "See you again."

Ditto

Draylo would never use a title like that. Maybe something like, I'm leaving it to the other BLUs to keep on winning

@ OP That sucks man, sorry for you :(

I thought it was a topic from someone who was quitting for some silly reasons and wanted to brag about it but your story is messed up. Sorry :(

Wow what a horrible situation. I'm confused how the person gained access without security token ?

sounds like there is more to this story..... is this even your account ?

I was hacked years ago, while on an 18 month break, before security tokens. Hell, before Whitegate even. I never bothered with SE. Never knew I could do anything about it at the time. However, I have ensured that it would never happen again; including a security token and I change my SE PW once a month.

When I was trying to recover my account I just kept trying to submit tickets to their support center until I found one that would allow me to talk directly to a representative. When I had sent requests to reactivate the SE account it was declined with no explanation. When I was chatting with the representative he/they did every single thing I asked them to without even questioning me in the least. Had them reactivate my account, remove the security token, and had gotten help to reactivate the POL account despite the fact that the problem was that I didn't scroll down far enough on the page.

Improved security does not mean failproof.

All you'd have to do is get a client installed on the host pc and then as the person enters their info it yoinks it via key logger or otherwise and then blocks your pol's data being sent out and then you have the password and the onetime code.

There are ways to do it. Most of them just aren't worth doing for some virtual items.

I got excited...



Not anymore though...

Not sure which is easier

Get your account back from SE totally fixed

or

Hire some help to somehow trace who did it, fly there, and ring their bell and stab them when they answer...

This one.


But prefer to burn their house on fire first and break their hands.

I bet anything it wasn't even his original account. Doesn't make sense that SE refused to do a 1-time roll-back; even saying that there's no evidence that the account was compromised.

Sup Sherlock Holmes.

Ummm, if SE pulled any crap like that with me, I'd never play one of their games again.

Like I previously stated the account is my own and I confirmed it with a notary form. I just thought it was odd that it happened literally the day after I did the SE acount transfer.

It was probably an inside job...

Look for the moogle with a ski mask.

I know of people who use a token and play on Xbox and been hacked the security token doesn't mean its hackproof its just increased security. The point of the post was to warn other players who think they are careful with their account(I said I had a token and changed the pws regulary) and I still got hacked.

Well I called them up recently and they did unlock the account for me but they won't rollback seeing as "not enough evidence to prove third party involvement."

I know a dozen people or so who got "hacked" who had tokens. They were all phished or "logged in to a non SE site".

Just sayin.

Sorry for you getting screwed over though. ***'s weak.